SECOND TO NONE
A class above the rest, our London based IT Support 'Service Desk' Team answer your call in less than 30 seconds and consistently achieve a user satisfaction survey result over 99%. Detailed monthly reports are provided.
Our teams operate under the ITIL v3 and ISO 20000 International Best-Practice Framework for IT Service Management and delivery.
An independent survey carried out by TNS as part of our Microsoft Gold Partner Certification showed 100% customer satisfaction and loyalty.
NOT JUST WORDS ON A WEBSITE, COME AND SEE THE TEAM IN ACTION!
Visit us and observe first-hand how there are no queues or call-loggers, our customers talk directly to our certified and experienced experts (always being redirected to the engineers with the most knowledge of their IT systems) within a minute of their phone call being answered.
WE TAKE YOUR FEEDBACK SERIOUSLY
In addition to regular meetings with our valued clients to solicit feedback, each support ticket is followed by a satisfaction survey to allow each user to rate their IT Support experience and suggest improvements. Every suggestion is carefully considered by our service manager and every negative response is followed up to minimise or eliminate the risk of a recurrence. Along with other efforts, this helps to ensure that we continue to improve and adapt to customer IT support needs.