Average Speed in seconds to answer support calls (Past 2 Months)
Not just words on a website, come and see the team in action!
Visit us and observe first-hand how there are no queues or call-loggers, our customers talk directly to our certified and experienced experts (with intimate knowledge of the customer network) within a minute of their phone call being answered.
Recent support feedback scores – Good+Excellent responses as a percentage of total responses
IT Support feedback & statistics
In addition to regular meetings with management, each support ticket is followed by a satisfaction survey allowing each user to rate their IT Support experience and suggest improvements. Every suggestion is carefully considered by management and every negative response is followed up seriously with necessary action to minimise or eliminate the risk of a recurrence. This ensures that we continue to improve and adapt to customer IT support needs.
IT Support that’s second to none
Our ‘Service Desk’ and ‘Network Operations’ Teams operate under the ITIL v3 and ISO 20000 International Best-Practice Framework for IT Service Management and delivery.
An independant survey carried out by TNS as part of our Microsoft Gold Partner Certification showed 100% customer satisfaction and loyalty.