Diligent Support Promise

  • No call centres

  • No queues

  • EVERY issue is given the same HIGH level of attention, no matter how big or small

  • Our Technical Support staff are judged on keeping the clients as happy as possible with the service, not how many issues they handle

  • We will own the problem, give it the level of care that you expect and ensure that it is diligently resolved

  • Ensure that only staff fully versed with your Network Infrastructure and IT policies / procedures are assigned to you for technical support. This normally results in frequent liaison with familiar names, who are able to build relationships with your staff and provide increasingly personal and effective technical support

  • If you have an IT Support Agreement with us and don’t already have an IT Manager, you will be assigned one from ByteSize to help you align IT with Business Goals, devise and adhere to a short term and long term IT strategy & create policies and procedures to ensure the performance and security of your IT Infrastructure